We love hearing from you, but before getting in touch, refer to the visitor information and guide below, where many common questions about opening hours, tickets, accessibility, parking, and visiting the Museum are already answered.
During the Museum’s open season (April–October), we receive a high volume of enquiries. Please allow up to one week for a response. Due to the number of messages we receive, we may not be able to respond to enquiries where the information is already available in the visitor guide.
Thank you for your understanding and support.
For enquiries about items purchased from the Museum shop, including refunds, returns, or delivery issues, please contact the shop team with your order details.
Please note that refunds and returns are handled in accordance with our shop policy, and proof of purchase may be required.
We aim to process and dispatch orders as quickly as possible.
PROCESSING TIMES
Orders are usually processed within 3–6 working days before being dispatched.
UNITED KINGDOM
Orders are shipped via Royal Mail and follow their standard pricing structure.
Estimated delivery: 2–4 working days after dispatch.
INTERNATIONAL ORDERS
International shipping is currently limited while we update our processes and respond to changes in international regulations.
Deliveries outside Great Britain may be subject to import duties, tariffs, taxes, and additional delivery charges, which are payable once a shipment reaches your country. These charges vary by destination and are the responsibility of the recipient.
Shipping costs are calculated at checkout based on the destination of the order.
Please note that delivery times are estimates and may vary depending on postal services and customs processing.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at webshop@mwm.museum. Please note that returns will need to be sent to the following address: The Museum of Witchcraft and Magic, The Harbour, Boscastle, Cornwall, PL35 0HD.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at webshop@mwm.museum.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at webshop@mwm.museum.
For everything you need to know before visiting the museum, including opening hours and parking, please visit our visiting information page.
Artistic Submissions are closed. Please do not send or bring with you submissions of work to the Museum, as we cannot accept them. Submissions in general are closed as the Museum is fully committed to projects and exhibitions until 2031.
